Warranty & returns

Warranty

  • New products* come with a 1-year limited manufacturer’s warranty against defects in material and workmanship
  • Certified Refurbished purchases are non-refundable and come with a 90-day warranty
  • Replacement product warranty is based on the purchase date of the original unit(s)

This warranty does not cover normal wear and tear, damage by misuse, abuse, unauthorized modifications, cosmetic damage, or loss.

Warranty Claim

Guarantee

Your satisfaction is guaranteed with our 30-day money back promise. If you are not completely satisfied with your purchase, please contact us within 30 days of the original purchase date and we will provide a full refund. ISOtunes does not cover return shipping in cases where customers decide the product doesn't suit their needs**.

Non-Returnable / Non-Refundable Items: Certified Refurbished products, Apparel, Merchandise, or Opened Eartips / Ear Cushions.

Start a return

Disclaimers

*ISOtunes Wired Listen Only (IT-10) comes with a 3-month limited warranty
**Only items that have been purchased directly from ISOtunes.ca can be returned to us. ISOtunes products purchased through other retailers must be returned in accordance with their respective return and refund policies.

Free shipping

All domestic orders $125+