In the spirit of Valentine’s Day, we’re acknowledging our customers – both the new and the loyal, because we couldn’t maintain our growing business without them! Similarly, our customers wouldn’t experience the quality that they have come to expect without our incredible customer service team. Why is customer service paramount to retaining customers? We’re sitting down with our customer service representative, Anne Crafts, to learn a little more about our standards for customer service.
At a glance, good customer service meets customers’ expectations while improving satisfaction and alleviating conflict. Here at Haven Technologies, we’re exceeding our customers expectations by offering best-in-class customer service. Here’s how:
Does customer service impact customer retention?
Quality and accessible customer service directly impacts customer satisfaction, proving to be a “make or break” for customer retention. We’re expanding the “lifecycle” of our customers by creating a new standard of customer service with reliability and convenience.
How do you adapt to customer needs?
Anticipating customers' needs and wants allows us to be proactive problem solvers with the technical expertise and thorough product knowledge to handle all issues. If we don’t have an answer we find it and get back to the customer in a timely manner.
How important are communication skills for CS professionals?
Clear communication is vital to a successful customer service call. We strive to go above and beyond with each customer and customer service request. We listen carefully, ask and answer questions to allow customers to help themselves. It’s important to make each contact personal by making a connection with each customer so they feel valued and appreciated.
How is ISOtunes exceeding customer expectations?
We are often on the “front line” of contact with our customers. In order for Haven Technologies to be successful as a whole it begins with a solid, dedicated CS team who is committed to providing the best customer service possible. Not to mention, a satisfied customer has the ability to refer clients in their network.
Anne Crafts has been with Haven Technologies for nearly six years, providing an in-depth knowledge of all ISOtunes products and best practices for customer service. Her favorite part of her role as a customer service representative is problem solving to “turn frowns upside down.”For customer service support, visit https://isotunes.ca/pages/faq.